[Architecture] Cannot launch Supernova

Kasper Markus kasper at raisingthefloor.org
Thu Jan 15 10:21:32 EST 2015


Hi Nick Kaklanis,

Could you paste the content of the snova-as.ini 
(%APPDATA%\dolphin\snova-as.ini) file - that is, copy it the way it is 
after the user has logged in? I think that might help the Nick (Demou) 
see what the issue might be.

Cheers,
~Kasper


On 1/15/15 3:54 PM, Nick Kaklanis wrote:
> Hi Nick,
>
> Indeed, I had an old version of sconf-setup.exe.
>
> However, while trying the Classroom-Li scenario:
> Log-in with Li -> Supernova launches but the magnification is not set 
> to 1.5 according to the response of the RBMM.
> Instead, it is set to the factor that I had manually set when I 
> installed Supernova.
>
> Do you have any idea about this or this has nothing to do with sconf?
>
> Best regards,
> Nick
>
> On 15/1/2015 4:20 μμ, Nick Demou wrote:
>> The error doesn't make sense except if either you got errors during 
>> the installation or Otilia sent you an old version of snconf-setup.exe.
>>
>> Please try this one:
>>
>> https://dl.dropboxusercontent.com/u/242368/snconf-setup.exe
>>
>> and tell me how it goes
>>
>> Nick D.
>>
>> On 15/01/2015 04:02 μμ, Nick Kaklanis wrote:
>>> Hi Nick,
>>>
>>> I'm encountering some problems while trying to launch Supernova.
>>> Otilia sent me the following files which I've installed:
>>> - SuperNovaAccessSuiteDemo_v13_UK_English.exe
>>> - snconf-setup-exe
>>>
>>> As I couldn't launch Supernova through the classroom scenario 
>>> (log-in with Li), I tried to find the error, so:
>>> - I run snconf.exe and I got an error related to python27.dll (see 
>>> attachment)
>>> - Then, I put python27.dll in the same directory with snconf.exe and 
>>> I got another error whose description includes some hard-coded paths 
>>> like "c:\ndemou\snconf\blahblah... "(see attachment).
>>>
>>> Could you please help me with this?
>>>
>>> Thank you in advance.
>>>
>>> Best regards,
>>> Nick
>>>
>>
>
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-- 
Kasper Galschiot Markus
Lead Research Engineer,
Raising the Floor - International,
www.raisingthefloor.org



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